Refund policy

At Porevana™, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day refund or replacement guarantee from the date of delivery.

To be eligible for a return:

• The item must be unused, in its original packaging.

• A receipt or proof of purchase is required.

Non-returnable items include:

• Items marked as final sale

• Opened or used personal care products

To start a return:
Email us at porevanaglow@gmail.com with your order number and reason for return. Once approved, we’ll send you instructions on how to send your item back.

Refunds:
Once your return is received and inspected, we’ll notify you of the refund status. If approved, the refund will be processed to your original payment method within 5–10 business days.